Ziggo Business Outage Disrupts Dutch Companies Due to Modem Defect
Dutch businesses relying on Ziggo’s internet services have faced significant disruptions since Sunday, August 24, due to an outage caused by a modem defect. The issue has left numerous companies without connectivity, impacting their daily operations and productivity. Ziggo has acknowledged the problem and is actively working to resolve it by contacting affected businesses to schedule modem replacements.
The root cause of the outage is a hardware malfunction in the modems provided by Ziggo. This defect has led to intermittent or complete loss of internet service for business customers. In response, Ziggo has initiated a process to replace the faulty modems. To facilitate this, they require a contact person to be available at the business location to coordinate with the technician. This step is crucial for ensuring a smooth and timely replacement, minimizing further disruption to business activities.
While Ziggo works on the replacements, businesses are advised to monitor the situation closely. The company has provided updates, noting that the solution is in progress as of August 26, 2026. For real-time status and historical incident analytics, third-party monitoring services like Entireweb Status can be helpful. These platforms offer advanced monitoring for essential services, allowing businesses to stay informed about ongoing issues and receive priority alerts. However, as of now, no major outages are reported on such platforms, indicating that the problem is specific to Ziggo’s infrastructure.
In the meantime, affected businesses should prepare for the modem replacement by ensuring a designated contact person is available on-site. This will help expedite the process and restore internet services as quickly as possible. Ziggo’s proactive approach in contacting customers directly demonstrates their commitment to resolving the issue, but businesses are encouraged to reach out to Ziggo if they have not been contacted yet. Staying informed and cooperative will be key to overcoming this disruption with minimal impact on operations.
Shimanta Das 
